Whether you need help integrating the Lookup API, managing a Stripe subscription or invoice, submitting an RFC 8805 geofeed correction, or requesting a custom license from Badele LLC, your message goes straight to the engineers who run the platform.
Every inbox below is monitored by our core engineering and billing operations team. Include your account email or affected IP/CIDR prefix for faster resolution.
Direct access to the engineers who build the lookup engine, MMDB/Parquet compilers, and official SDKs. No tiered call-center scripts.
Assistance with monthly or annual API plans, database license agreements, prepaid micro-USD wallet top-ups, VAT/Tax IDs, and refund requests.
Submit routing corrections for prefixes you operate or report false-positive VPN, proxy, or datacenter flags on residential or corporate subnets.
For network operators, CERT teams, and security researchers reporting active measurement telemetry or requesting prefix exclusion.
IP routing changes constantly as ISPs reallocate subnets and cloud providers spin up new PoPs. If an IPv4 or IPv6 prefix is geolocated to the wrong city or flagged as a commercial VPN/proxy when it is corporate or residential traffic, tell us and we will verify and override it.
POST /v1/feedback. .mmdb, .csv.gz, and .parquet builds. # Option 1: Submit via the authenticated API (or Dashboard -> Support)
curl -X POST https://api.ipscope.io/v1/feedback \
-H "Authorization: Bearer ips_live_..." \
-H "Content-Type: application/json" \
-d '{
"ip_or_cidr": "185.199.108.0/22",
"category": "false_positive_vpn",
"expected_country": "US",
"expected_city": "San Francisco",
"geofeed_url": "https://noc.example.net/geofeed.csv",
"notes": "Corporate office egress prefix, not a commercial VPN."
}'
# Option 2: RFC 8805 Geofeed line format (ip_prefix,alpha2,region,city,postal)
185.199.108.0/22,US,US-CA,San Francisco,94107Every customer receives human engineering support. Paid tiers include guaranteed first-response windows and contractual uptime SLAs.
| Plan Tier | Monthly Price | Support Channels | First-Response Target | Operating Window |
|---|---|---|---|---|
| Free & Lite | $0/mo | Email ([email protected]) & Documentation | Best effort (typically 1 to 2 business days) | Monday to Friday, 09:00 to 18:00 UTC |
| Starter & Pro | $29 to $99/mo | Dashboard Ticket Desk & Email | Within 24 business hours | Monday to Friday, 08:00 to 20:00 UTC |
| Business | $299/mo | Priority Engineering Queue & Email | Within 4 business hours (99.95% API SLA) | 7 days a week, extended engineering hours |
| Enterprise & Custom DB | Custom | Dedicated Slack / Teams Channel + Named Engineer | Within 1 hour for critical P1 incidents (99.99% SLA) | 24/7/365 on-call escalation |
ipscope (ipscope.io) is owned and operated by Badele LLC (badele.co). All credit card, debit card, and bank charges are processed in United States Dollars (USD) via Stripe, Inc. and appear on your statement as IPSCOPE.
Badele LLC (d/b/a ipscope)
Remote-first technology company incorporated in the State of Wyoming, USA.
Quick answers on Stripe invoices, subscription cancellations, refund eligibility, and IP data overrides. Still need help? Write to [email protected].
Sign in to dashboard.ipscope.io, open Settings -> Billing, and click "Manage on Stripe". From the hosted Stripe Billing Portal you can download past PDF invoices and receipts, update your VAT/Tax ID or payment method, or cancel auto-renewal in one click. You can also email [email protected] with your account email and we will handle it for you.
First-time monthly or annual API subscriptions are eligible for a full refund within 14 calendar days of the initial charge, provided less than 10% of the plan’s monthly lookup quota has been consumed. Unused prepaid wallet top-ups are refundable within 14 days if untouched. Downloadable database licenses (.mmdb, .csv.gz, .parquet) are refundable before the first snapshot download token is redeemed; once downloaded, digital dataset files are non-refundable. Full details are in Section 5 of our Terms of Service.
Network operators and customers can submit corrections either from the Dashboard (Support -> IP Data Correction), via POST /v1/feedback, or by emailing [email protected] with the CIDR block, expected ISO country/city, and ASN. If you publish an RFC 8805 geofeed CSV in your WHOIS/RDAP remarks:, send us the URL once and our ingestion pipeline will poll it automatically every 24 hours.
Once our verification pipeline confirms the BGP origin ASN, rDNS hints, and active RTT measurements, the override is promoted immediately to the live API overlay and compiled into the next nightly database snapshot at 05:40 UTC.
Email [email protected] with the IPv4 or IPv6 CIDR prefixes you administer. We add verified operator opt-outs to our global probe exclusion list within 24 hours.
No card, no trial clock. Upgrade when your traffic does, or download the database when you would rather keep it in-house.